COVID-19 UPDATES
[ Updated on 13th July 2020 ]
Our orders are currently back to its normal completion period of 2 to 4 weeks. As we are seeing signs of logistics improvement from the impact of Covid-19, we will advise giving it 4 weeks for all Rings, Pendants and Necklaces. For Earrings, the estimated timeline is around 2.5 - 4 weeks to receive them. Tennis bracelets will take around 5 to 6 weeks.
As an appreciation for our customers who order directly or consult us online without a physical appointment, we will continue to offer complimentary one-time ring resize. Please refer below for more information.
[ 20th April 2020 ]
During this challenging period, we want to assure all our customers that our online store remains open, we will continue to serve you and process your orders. In order to safely assist our customers during the Circuit Breaker, we will provide online consultations. Especially if you had wanted to see our Moissanite Rings or try on various ring sizes but unable to do so as a result of stay home orders, we can be reached on Whatsapp, Zoom, Google Hangout, Email or simply a phone call.
To thank our customers for doing their part to keep safe and stay indoors, we will provide a FREE one time ring resize for ALL customers who purchase at LeCaine Gems without physically meeting up with our consultants.
Complimentary Ring Resize:
1. Purchases made online from 1st April 2020
- Customers who place their orders at the comfort of their homes without a physical appointment.
2. Ring will be resized up to 2 sizes either way
- If you believe you may be a HK size 13, please choose HK 13 in the ring size selection. Actual resize can go up or down to 2 sizes (HK 15 or HK 11). We don't recommend resizing more than 2 sizes as it may alter the ring design, weaken the gold and require you to make a new one as a result of it.
- If in doubt, you can always contact us on the phone or whatsapp before choosing your ring size. We will be happy to help you with your questions.
- Shipping fees apply for international customers who return their rings for resizing. They are entitled to a complimentary resizing.
Shipping Time
We are presently experiencing a longer shipping time than usual. Instead of 2 - 4 weeks, please gear up to have your order reach you in 6 to 8 weeks. We apologise for any incovenience caused. Flight capacity to Singapore has been substantially reduced since March 2020 and like most businesses, we do not know when the situation will improve. In any case, our workshop and production speed have not been affected, we will continue to use our best craftwork to create your jewellery. We seek your understanding in this impediment and advise that you plan prior to avoid further delays. Your experience and satisfaction is extremely important to us.
Speak to Us!
We can be reached at the following channels:
From all of us at LeCaine Gems, we would like to thank every single healthcare and front-line staff who continues to serve selflessly for our safety against the Covid-19 virus.
Yours Sincerely,
Michael LeCaine
Owner & Co-Founder, LeCaine Gems
