FAQ

LeCaine Gems: Frequently Asked Questions. 

About LeCaine Gems:

What makes LeCaine Gems Special? 

LeCaine Gems started as an online premium jewellery store established in Singapore, serving consumers from all over the world. We have since ventured into physical retail stores to better address our customers’ jewellery needs. For custom-made designs, we offer consultation sessions to better understand and cater to your jewellery requirements. To ensure a smoother experience, we recommend that appointments are made in advance such that we can readily provide you with the assistance you need. At LeCaine Gems, you will find premium quality gems which are certified authentic, at affordable pricing.

Where is LeCaine Gems located?

Our business offices, workshops and factories are located in Singapore and Hong Kong. Our retail store is located at 9 Raffles Boulevard, Millenia Walk #01-32, Singapore 039596. We are always eager to answer any questions you may have about our jewellery. To reach us, you can contact us directly via our website or give us a call at: +65 8363 3168.

Conflict-free And Ethical Jewellery:

What is Moissanite?

Moissanite is a sophisticated diamond alternative. It’s brilliance, sparkle, and hardness makes it identical to the diamond. In terms of sustainability and ethicality, our Moissanite exceeds that of the Diamond. Possessing compelling traits of being conflict-free and ethically sourced and developed, the Moissanite exerts a lower degree of impact to the environment and your finances. 

Moissanite is composed of 50% carbon and 50% silicate and has a hardness of 9.25 on the Moh scale. This separates it from other diamond simulants that are composed of high carbon diamond replacements with lower hardness rating of 7.5-8.

Find out more about Moissanite.

Does Moissanite sparkle less than the diamond?

No, due to its refractive index of 2.65 it holds an even more brilliant sparkle than the diamond, emitting a rainbow-like glow which is accentuated under the light. The diamond sparkles differently with colorless  than a moissanite 

Will a Moissanite turn cloudy or lacklustre after some time?

The Moissanite is an extremely durable gemstone that withstands the test of time. It’s shine and sparkle continues to persist over the years, without traces of dulling or cloudiness. 

What is the difference between your Moissanite and others? 

At LeCaine Gems, we uphold the highest standards in the creation of all our jewellery pieces. Our industry professionals ensure that our lab-grown Moissanite passes the diamond tester and meets the criterias that are established. At LeCaine Gems, we handle our Moissanite exclusively with Grades D and E which are the highest on the colour scale, to present our customers with extraordinary white or colourless options. 

Watch our IGTV video to find out more about our Moissanite. 

How do I make my Moissanite look like a diamond?

Given its identical physical traits, the Moissanite bears a great resemblance to the diamond, making it difficult to differentiate between the two for the layman. 

Is there a resale value for Moissanite? 

There is no resale value for Moissanite nor for lab grown diamonds and gems at this point in time. However, the Moissanite’s popularity has been growing steadily over the years. An increasing demand for it can be witnessed in the jewellery market today.  

Do you sell natural Moissanite? 

No, natural Moissanite is an extremely rare mineral. At LeCaine Gems, we use our in-house lab-created Moissanite to bring you premium quality jewellery pieces that are crafted by sustainable and ethical means. Lab-created Moissanite gemstones allow for greater versatility and flexibility to better accommodate your jewellery preferences in terms of the gemstones’ cut and shape. 

Do you sell other brands of Moissanite rings certified by GRA? 

Our Moissanites are certified by third party labs and guaranteed by LeCaine Gems. We do not carry Supernova, Forever One or Charles & Colvard.

Do you offer other affordable Diamond alternatives?

Yes we do. Apart from Moissanite, we offer Lab-grown Diamonds as another affordable alternative to natural Diamonds. Lab-grown diamonds are real diamonds that are created in labs, this makes it distinct from natural diamonds which are extracted through mining. 

For more information, visit our Lab-grown Diamond page. 

What is the difference between Moissanite and Lab-grown Diamonds?

The lab-grown diamonds are a closer alternative to natural diamonds as compared to Moissanite. Moissanite is made up of 50% carbon and 50% silicate, whereas lab-grown diamonds are made 100% the same as the natural diamond in terms of its physical properties. Lab-grown diamonds are also more expensive than Moissanite. 

Should I buy Moissanite or Diamond?

As you can see, a Moissanite stone is a much cheaper and more ethical choice than a Diamond. Not only do the two have very similar properties, but Moissanite is also more environmentally friendly. If you are looking for an affordable alternative to a Diamond, visit our store today.

Shopping with LeCaine Gems:  

How do I order from your website?

You can view our jewellery collections on our webstore. To make a purchase, select the item, select the options to indicate your ring size, band width, height setting etc and add it to the cart. To complete the transaction, follow the steps displayed on the screen and check out using our secure payment gateway. For customized designs that are not available on the webstore, you can contact us or book a appointment to visit us at our retail store located at 9 Raffles Boulevard, Millenia Walk #01-32, Singapore 039596. We will assist you in achieving your dream jewellery by discussing your ideal design, ring size and preferred gem cut and shape. Upon confirmation of the design details, a payment link will be sent to you via our website to ensure a secure checkout and payment process.

What payment methods are accepted?

For both our online and retail store, we accept payment from all major credit cards such as Visa, Mastercards, and American Express and Paypal. You can also make payments using Hoolah, Atome or Pace, which offer interest-free, 3-months installment payment schemes. These 3 payment services provide safe and secure transactions, enabling customers to make purchases now and make payment later. These payment services are made available to you at the checkout point.

Is it safe to buy jewellery on LeCaine Gems online?

Yes it is safe to order from lecaine.com. LeCaine Gems uses Secure Socket Layers (SSL) which ensures that your personal information and privacy are protected by means of a secure checkout. We do retain any card information on our website. You can be assured that your personal information is kept 100% private and confidential. You will also not be charged for the usage of the payment services.

All our jewellery pieces are accompanied by an Authenticity Certificate and a Payment Receipt. For Moissanite jewelry pieces, a unique serial number will be inscribed into the Moissanite. The Authenticity Certificate and unique serial numbers serve to verify the authenticity of the jewellery, ensuring that said product is 100% genuine. The Payment Receipt details the jewellery’s physical properties and its constituent materials, including information pertaining to the type of metal used, the gemstone’s carat weight, cut, clarity and colour.

Are all rings custom-made at LeCaine Gems?

Yes, we do not mass manufacture our jewellery pieces. All orders are processed at the point of purchase. You may view the designs that are available on our webstore or physical retail store, and customize your selected item according to your requirements.

Are there readily available rings for purchase?

Yes, you can browse our collection of ready-made designs that are available. It takes 2 to 3 working days for your ready made order to be delivered to you in Singapore and 5 to 7 working days internationally.

What is the bespoke experience like at LeCaine Gems?

Custom-made designs are personal and unique to your preferences, and can eventually become an heirloom. Custom designed engagement rings or wedding bands take the demonstration of your love story one step farther. We believe and see great value in the stories that are created in the making of your personalised ring. We provide customization services which allows us to tailor to your jewellery preferences and create your ideal design. With customization, you decide what constitutes your ring. From the type and design of the gemstone, to its setting and style, a vast array of options and endless possibilities awaits you here at LeCaine Gems. We also offer complimentary engraving services where you can imprint words onto your ring, according to your preferred style. 

At LeCaine Gems, we devote ourselves to creating the perfect jewellery to suit your requests. Allow us to be a part of your story, contact us at: [email protected] or give us a call at: +65 8363 3168. You can find testimonials by our valued customers who embarked on their bespoke jewellery experience with us  here.

Is it considered a bespoke order if I were to add on to existing designs by LeCaine Gems?

In such an instance, it will be counted as a customised order. Please contact us at [email protected] or whatsapp +65 8363 3168 to arrange for an appointment with our designer to discuss the possible options that are available.

Do you offer live chat to help with placing an order?

If you require assistance with placing an order online, you can contact us directly via Whatsapp by clicking on the icon located at the bottom corner of the screen. You will receive a response at the earliest available time.

For queries related to an existing order, you may send an email to [email protected], detailing your concerns. Please state your order number and enquiry in the subject so that we can better assist you.

Finding the Right Ring Size 

At LeCaine Gems, you do not have to worry about getting the wrong ring size. You can refer to our Ring Size Chart for a precise reference when shopping for your rings online. We invite you to book a consultation with us to better understand what ring size suits you best, we are always happy to advise you and clarify any doubts you may have.

Shipping & Returns

How long will it take to receive my order?

As all our jewellery are custom-made, please allow a 3 to 4 weeks preparation duration from the date of purchase for the designs you see on our webstore. For jewellery pieces with coloured gemstones, and intricate designs, preparation duration will take a longer time of 6 to 8 weeks. When you make your purchase online, you will be notified of the estimated production time frame when placing your order.  Once the product is ready, a tracking reference containing details on the expected date of arrival will be sent to you. Worldwide shipping takes 3 to 5 days. Please note that shipping duration may vary, as subjected to peak periods and holidays. *In addition, due to the COVID-19 pandemic, production and shipping duration may be affected due to existing restrictions and measures in place. Please check our COVID-19 updates  for more information regarding shipping and preparation of orders.  

Does LeCaine Gems ship globally?

All purchases made at LeCaine Gems are entitled to worldwide shipping, with no minimum spending amount. For international shipping (locations outside of Singapore), please note that a shipping fee will be incurred for items priced below S$450. Once your order has been dispatched, you will be notified of your order’s tracking information.

Will I be charged Sales Tax and Duties?

This is collected by the courier companies; the amount payable varies according to the local import tax rates. Once your order arrives in your country, you will be notified by the courier regarding the fees collection (if any). Please note that customers are liable to pay for any additional charges of taxes and duties which may apply as subjected to their country of residence.

Can I ship an order to an address that is not my billing address?

Yes, you can arrange shipping to an alternative address as long as you indicate the name and address of the intended recipient. As a verified buyer, your credit card and billing address will be authenticated to prevent fraudulent purchases.

Is shipping insured?

Yes, all orders are tracked and insured during the delivery process. All deliveries require a valid signature from the recipient upon delivery. This ensures that your order has been delivered successfully and to the intended recipient.

Our Services And Policies

Can I have my ring resized?

All customers are entitled to a ONE time complimentary resizing service (terms and conditions apply).

- For simple or plain ring designs, we offer a free one time resizing for up to 2 sizes. Resizing of any sizes exceeding this number will be charged at S$200.

- For ring designs with multiple gemstones, we offer a free one time resizing for up to 1 size. Resizing of any sizes exceeding this number will be charged at S$300.

*Please note that complimentary services are available only for online orders, not inclusive of sale items or orders made using promo codes. Any prior engraving may be polished off during resizing, a new engraving service will be chargeable at S$50 per piece and S$88 for 2. Each ring is entitled to a ONE time free resizing.

To have your ring resized, please contact us and provide us with the details of your ring and we will advise you on the cost and procedure accordingly.

In cases where the rings cannot be resized due to special designs involving the number of gems set into the ring casing, such as eternity rings, tension rings, etc, you will be informed at the point of your custom-made request.

Is there an expiry date for the one time complimentary resizing service?

No. As long as customers have not used their free one time resizing service, they remain entitled to use it. If they have done so previously, additional costs will be incurred for subsequent resizing.

- For simple or plain ring designs, resizing up to 2 sizes is chargeable at S$50. Resizing of any sizes exceeding this number will be charged at S$200.

- For ring designs with multiple gemstones, resizing up to 1 size is chargeable at S$80. Resizing of any sizes exceeding this number will be charged at S$300.

Are engraving services chargeable?

We offer complimentary engraving services (maximum of 12 characters, including spacing and no symbols), when customers purchase our wedding bands and engagement rings. Please note that engravings will be removed during ring resizing. Any engraving after the ring has been resized is chargeable at S$50 per piece and S$88 for 2 pieces.

Does LeCaine Gems have a return policy?

LeCaine Gems ensures that all jewellery sold are new and not display sets, rejects or second-hand items. As such, we adhere to a strict policy of not accepting returns of custom or made to order jewellery. We do not issue refunds as all rings are custom-made at the point of purchase. Instead, we allow customers to exchange or replace their order with another item (terms and conditions apply), should the received design vary from what they had ordered. Exchange is only applicable within 7 days. Customers should ensure that the jewellery must not have been worn or used. Customers are required to present the Authenticity Certificate and Payment Receipt issued for all exchanges. LeCaine Gems reserves the right to inspect the condition and reject any returns deemed as used or worn. For hygiene purposes, earrings are strictly non-exchangeable and we do not allow customers to try them on before making a purchase.

How do I ensure the authenticity of the jewellery?

We are currently using third party certification for all our Moissanite gemstones and IGI certification for our lab-grown diamonds.

Does LeCaine Gems have a Warranty Policy?

Our limited lifetime warranty guarantees the authenticity of our Gold metal and Moissanite which passes the diamond tester. At LeCaine Gems, we source for the highest quality gems and work with a team of professional craftsmen to create your desired jewellery. All orders are properly inspected before they are shipped to you. You may request for images or a video of your jewellery before they are shipped to you. This way, you can be assured that your order is in good condition and free from defects at the time of delivery. We also offer free prong tightening, re-polishing, and cleaning services. 

Our limited lifetime warranty does not cover incidental damage from chipping and breakage. If our warranty does not cover the services you wish to engage in for your jewellery, we welcome you to mail it back to us or visit our retail store for an appraisal. You will be notified of any additional charges that may apply for such services. 

Visit our warranty to read more.

Financial Options

What Financing plans are available?

If your country of residence is Singapore, you can opt for split payment methods which allow you to purchase now and make payments later via installments, across a period of 3 months. LeCaine Gems partners with Hoolah, Atome and Pace to offer customers secure and interest-free installment plans for any jewellery purchased from us. When checking out, you may select any of these options, follow the steps and complete the verification and approval process. Final approval is subjected to  confirmation by Hoolah and Atome. Once approved, your order will be processed. 

To find out more, visit Hoolah, Atome and Pace for more information.]