FAQ

Online Premium Jewellery Store

LeCaine Gems does not manage retail stores. Operating our business online allows us to reduce hefty mark up fees resulting from rental costs and focus on quality selections and service. You can be assured of premium, quality gems, certified authentic at an affordable price as compared to visiting your regular jewellery outlet.

Business Office of LeCaine Gems

Our business offices are located in Singapore and Hong Kong. As we are an online jeweller, you can reach us directly at contact us if you have any questions about our jewellery.

Limited Lifetime Warranty & Assurance

We source for the highest quality gems and work with a team of professional craftsmen to create your most desired jewellery. They are all properly inspected before shipping to you. You can request for images or a video of your jewellery as an assurance that they are free from any defects at the time of delivery. Our limited lifetime warranty guarantees the Moissanite and Gold metal you purchase from us are authentic and passes the diamond tester. We also offer prong tightening, re-polishing, and cleaning services.

The warranty does not include incidental damage from chipping and breakage. If you wish to service your jewellery for other assistance not covered under our warranty, we welcome you to mail it back to us for an appraisal. We will notify you if additional charges may apply for such services.

Our Moissanite and Ethical Jewellery

Moissanite is a sophisticated option to diamonds. Due to their brilliance, sparkle and hardness it looks identical to a diamond. They are ethical jewellery both to the environment and your finances because they are not incredibly expensive as compared to diamonds. Unlike other diamond simulants in the market that are made from high carbon diamond replacements, the Moissanite contains all the similar properties to the Diamond in hardness and brilliance and they don't turn cloudy or lose its shine even as the years pass.

Read more about our Moissanite.

How do I order from your website?

You can buy our loose gems and designs from our webstore by adding them to cart and checking out using our secure payment gateway.

For customised designs that are not found on our webstore, you can contact us here. We will discuss your ideal designs, ring size, types of gem cuts, and when we establish and confirm all design details, we will send you a payment link via the website for a secure checkout.

Is It Safe to Buy Jewellery On LeCaine Gems?

We accept Paypal and all major credit cards such as Visa, Mastercards and American Express. LeCaine Gems use Secure Socket Layers (SSL) that ensure your personal information and privacy are protected by means of a secure checkout.

Paypal is one of the largest and trusted payment systems in the world. We do not keep your card information in our website, they are 100% private and confidential. You will also not be charged for using the payment services.

Besides payment security, all our jewellery come with an Authenticity Certificate and a payment receipt details the type of gold metal and stone carat are used.

Why Custom Made Designs?

Custom designing engagement rings or wedding bands is a unique gesture to symbolise your love vows for each other. Your very own custom designed rings tell a story of your special love journey together and it eventually becomes an heirloom.

You can choose the types of gemstone, number of delicate smaller stones to be set into the ring according to your style and fancy, various types of gold as your ring casing, engrave a meaningful message and create anything you want with your own perfect ring in mind. Find out more here.

Email us at [email protected] with a design you have in mind, our jewellery makers will work closely with you to create that beautiful piece for that special occasion in your life.

Do you offer live chat to help with placing an order?

If you would like assistance with placing your order, please use the Messenger chat here, we will reply you at the soonest available time.

For questions about your order, please send us an email at [email protected] or [email protected] and put your order number and enquiry in the title of the email.

Ordering and Shipping Duration

All our jewellery are custom made, they will take around 2 to 4 weeks to be ready. Once ready, a tracking reference will be sent to you with an expected date of arrival. Shipping takes 3-5 business days worldwide, subject to peak period holidays.

Global Shipping

All orders from LeCaine Gems are entitled to worldwide shipping regardless of amount. Tracking information will be sent to you once your order is despatched.

Shipping Address

You can ship to an address that is different from your billing address as long as you indicate the name and address of the recipient.

Shipment Tracking

Your order will be tracked and insured during its delivery process. All deliveries require a signature at the point of receiving. This ensures that your order arrives safely and to the correct person.

Sales Taxes and Duties

This is collected by the courier companies, the payable amount varies according to the local import tax rates. You will be notified by the courier about the fees collection (if any) once your order arrives in your country.

Finding the Right Ring Size

At LeCaine Gems, you do not have to worry about getting the wrong ring size. You can refer to our Ring Size Chart for a precise reference when shopping for engagement or wedding rings online. 

Resizing (Updated August 2019)

Due to the increase in gold price, we offer our resizing service at SGD 50 to make the ring smaller and higher to increase size. Please contact us with all the details of your ring and we will provide you an estimated cost for resizing. 

Other Rings that Cannot Be Resized

In cases where the rings cannot be resized due to the special designs involving a number of gems set into the ring casing, eternity rings, tension rings and etc, you will be informed at the point of your custom-made request.

Return policy

LeCaine Gems assure that all our jewellery are not display sets, rejects or second hand items hence we have a strict policy of not accepting custom or made to order returns. In most return cases, companies will resell the jewellery which may end up with you.