FREQUENTLY ASKED QUESTIONS (FAQS)

Our business offices, workshops and factories are located in Singapore and Hong Kong. Our retail store is located at 9 Raffles Boulevard, Millenia Walk #01-32, Singapore 039596. We are always eager to answer any questions you may have about our jewellery. To reach us, you can contact us directly via our website or give us a call at: +65 8020 0353.

LeCaine Gems started as an online premium jewellery store established in Singapore, serving consumers from all over the world. We have since ventured into physical retail stores to better address our customers’ jewellery needs. For custom-made designs, we offer consultation sessions to better understand and cater to your jewellery requirements. To ensure a smoother experience, we recommend that appointments are made in advance such that we can readily provide you with the assistance you need. At LeCaine Gems, you will find premium quality gems which are certified authentic, at affordable pricing.

Absolutely! LeCaine is delighted to offer custommoissanite jewelry services in the United States. You can explore our exquisitecollection and personalize your jewelry by visiting our online store. We areproud to provide seamless online shopping worldwide for our customers.As an added bonus, orders exceeding S$450(US$610) qualify for free shipping, ensuring that you receive the finest custommoissanite jewelry and enjoy the convenience of complimentary shipping to your doorstep. Discover the beauty of custom-designed moissanite jewelry withLeCaine today!

Yes! We are proud to announce that we now sell lab-grown diamond engagement rings in the United States. Our lab-grown engagement rings are coveted for their excellent craftsmanship and unbeatable price. Because lab-grown gems, especially diamonds, are ethically sourced, our lab-grown engagement rings alsoallow our clients to choose ethical jewelry.

Absolutely! LeCaine jewelry has been renowned for manyyears for its exquisite craftsmanship. Our existing designs are best-sellers and can be customized to take on natural gems.

Moissanite is an exceptionally durable gemstone, making it a perfect selection for a wedding band designed for everyday wear. 

Opting for moissanite wedding bands offers the added assurance of sourcing from a reputable origin. Our moissanite stones are ethically sourced, free from any infringement on human rights, andentirely conflict-free. Additionally, each of our gems boasts an eco-friendly profile, as stringent measures have been implemented to minimize their environmental footprint. This commitment to ethical practices allows you tocherish your love without compromising your conscience or ecological values. Choosing LeCaine moissanite for your wedding bands means you will enjoy the highestlevel of craftsmanship in the industry, at an affordable price.

Indeed, the distinction between lab-grown diamonds and natural diamonds lies solely in tests conducted by jewelers with specialized equipment. Moreover, jewelers may work with accredited diamond grading labs that provide documentation. Without access to such specific tools, distinguishing between a lab-grown and a natural diamond becomes nearly impossible, as they share an indistinguishable appearance. The primary contrast lies in their origin: oneoriginates from deep within the Earth, while the other is cultivated in alaboratory setting.

Lab-grown diamonds showcase identical physical, chemical, and optical characteristics as their natural counterparts, displaying the same mesmerizing fire, scintillation, and sparkle. While lab-created diamonds may present varying trace elements compared to natural diamonds, these differences do notimpact the overall appearance of the diamond.

No, lab-grown diamonds don’t turn yellow over time. Lab-grown and mined diamonds share the characteristic of not turning yellow or becoming cloudy as they age. Misconceptions surrounding diamonds and their properties often lead people to seek clarification. One prevalent myth suggests that lab-created diamond jewelry tends to fade over time. However, this claim is unfounded; the enduring brilliance of lab-created diamonds remains a testament to their longevity and quality, debunking common misconceptions about their luster.

LeCaine Gems exclusively offers their own line of Moissanite jewelry, and they do not carry or feature creations from other jewelry brands, including notable names like Charles & Colvard or Supernova. This means that every moissanite jewelry item available on the LeCaine Gems website is crafted and designed in-house by LeCaine.

This approach allows LeCaine Gems to maintain a distinct and unique identity, ensuring their customers experience the craftsmanship and design philosophy specific to their brand. By exclusively featuring their creations, LeCaine Gems provides a curated selection of Moissanite jewelry that reflects their style, quality standards, and design principles.

For customers seeking jewelry that is exclusively affiliated with LeCaine and appreciate a cohesive design vision, this policy reinforces the commitment to authenticity and the brand's unique creative expression in the world of moissanite jewelry. Potential buyers should explore LeCaine's collections directly through our website or contact our customer service for detailed information on available items.

Yes! The Ivanna Infinity-shaped lab-grown diamond bracelet in 18K gold is our featured ready-made bracelet design showcasing lab-grown diamonds. Other bracelets in our collection may be customized to carry lab-grown diamonds instead of their featured stones. To learn more about customization options, visit our “customized designs” page.

Here are some factors that make LeCaine Gems the best place to buy a lab-grown diamond engagement ring:

Selection and Quality:

• Wide Variety of Lab-Grown Diamonds: LeCaine Gems offers a vast selection of lab-grown diamonds in various shapes, sizes, colors, and cut grades to ensure you find the perfect stone for your taste and budget.
• Certifications and Transparency: LeCaine Gems prioritizes ethically sourced diamonds and provides independent certifications from reputable labs like GIA or IGI, guaranteeing the diamond's quality and origin.
• Customization Options: We offer customization options, allowing you to choose the setting, metal type, and design elements to create a truly unique engagement ring.

Customer Service and Expertise:

• Knowledgeable Staff: Our experienced and passionate jewelry consultants possess in-depth knowledge about lab-grown diamonds and can guide you through the selection process without pressure.
• Exceptional Customer Service: We prioritize excellent customer service, providing personalized consultations, answering all your questions, and ensuring a smooth and enjoyable buying experience.
• Competitive Prices and Financing Options: We offer competitive prices on lab-grown diamond engagement rings and financing options to fit your budget.

Reputation and Trust:

• Positive Reviews and Testimonials: We have a positive reputation built on satisfied customer reviews and testimonials, giving you confidence in our quality and service.
• Warranties and Guarantees: LeCaine Gems offers warranties and guarantees on lab-grown diamonds and craftsmanship, providing peace of mind for your purchase.
• Sustainable Practices: If environmentally conscious practices are important to you, consider whether the company you choose sources their lab-grown diamonds from companies committed to sustainability. LeCaine does. 
• Convenient Location and Online Presence: Our convenient location in Millenia Walk, Singapore, and our user-friendly website, which offers a comprehensive lab-grown diamond selection, can simplify your search.

Yes! With a Mohs scale hardness rating of 9.25, moissanite is among the hardest gems. As an illustration, emeralds are between 7.5 and 8 on the Mohs hardness scale, while diamonds are at 10. Their harness ensures that moissanite can survive daily wear and last a lifetime.

Today, it is impossible to tell the difference between lab-grown diamonds produced using either CVD (chemical vapor deposition) or HPHT (high pressure, high temperature) methods. Technological advancements have made both processes effective in producing high-quality diamonds identical to those found naturally.

Yes, and the price can vary based on the specific lab-grown diamond color, such as those approaching the color of fancy blue diamonds. However, these colored stones are much more affordable than natural diamonds of the same color. Typically, lab-grown diamonds are available as Type IIa. Lab-grown diamonds with a graying tinge may cost less.

Yes! LeCaine Gems offers customization options for our bracelets in the same manner as we provide customization for our engagement and wedding rings. To customize your specific piece, please visit our Custom Design page.

Yes! We have recently released several freshwater pearl earrings in various colors, such as whitish purple, pink, and gray. These earrings are sourced from the best pearl farms with the purest waters, ensuring the high quality of the pearls we use.

Yes! Our Si Dian Jin jewelry designs retain the core concepts that conform to the rich traditions and culture of the art form while satisfying modern personal preferences. Our modern interpretations incorporate new gemstones and settings crafted from 18k gold.

Yes! The groom's family traditionally presents a Si Dian Jin jewelry set to the bride during the wedding or the bride's family might purchase multiple pieces themselves. To ensure they have matching Si Dian Jin jewelry, we offer matching sets crafted by master jewelers who have been deeply involved in this art for generations.

Akoya pearls are saltwater pearls highly renowned for their luster, shape, and mesmerizing white or cream colors. They are also prized for their elegance, and its traditional and sustainable process. These pearls are cultured primarily in Japan. Akoya pearl earrings, for instance, have their classic round shape that complements various face shapes.

The price of each Akoya pearl is affected by various factors, such as size, luster, color, and nacre. Because of these factors, Akoya pearls vary greatly, though the best pearls selected for their roundness are comparatively expensive. LeCaine Gems provides exceptional Akoya Pearl earrings starting from $598, making them affordable among first-class varieties.

The most sought-after color for Akoya Pearls is white, a timeless choice that exudes elegance. However, the color overtones vary slightly, ranging from silver or rose to cream, ensuring that there's a perfect Akoya Pearl for every style and occasion.

Yes! Since Akoya pearls are cultivated in a species of oysters that live in saltwater, they are classified as saltwater pearls.

Generally, yes. With a few exceptions, South Sea pearls are generally more expensive than Akoya pearls because of their size, luxurious appearance, and rarity. However, Akoya pearls offer an affordable option and have their own desirable qualities, such as a perfectly spherical shape and mesmerizing luster.

Si Dian Jin is a Chinese wedding tradition where the groom’s family presents gold jewelry, typically a necklace, ring, bangle, and earrings, to the bride as a symbol of welcome and prosperity. While traditionally consisting of four pieces and made of solid gold, modern variations allow for fewer items and different gold purities. The specific customs and rules can vary based on regional variations, with Teochew families sticking to traditional rules more so than Cantonese and Hokkien families.

Yes, freshwater pearls are generally cheaper than saltwater pearls, such as Akoya and South Sea pearls. The price differences are due to the production process. Freshwater mussels can produce multiple pearls at once, while saltwater oysters typically produce only one.

Modern Mandarin jewelry seamlessly merges traditional Chinese symbolism with contemporary design, such as reimagining traditional jewelry in minimalist or geometric styles using various high-quality materials, such as lab-grown diamonds and white gold. These pieces are crafted for everyday wear, blending cultural heritage with modern aesthetics.

No, you should not wear pearls in the shower.

Pearls are porous and can absorb water, which can cause them to become discolored or lose their luster. Additionally, the heat and humidity of a shower can weaken the glue that holds the pearl together, causing it to fall apart.

Here are some other situations where you should avoid wearing pearls:

• Swimming: Pool water has chlorine which can damage pearls, causing them to become brittle and fade.
• Soaking in a hot tub: Hot water and chemicals in a hot tub can also damage pearls.
• Applying makeup or hair products: The oils and chemicals in many makeup and hair products can stain or damage pearls.
• Cleaning or doing chores: Pearls are delicate. Abrasive surfaces and harsh chemicals can scratch or damage pearls.

If you do need to wear pearls in a humid or wet environment, it is best to remove them as soon as possible and clean them with a soft cloth and mild soap.

Moissanite is a sophisticated diamond alternative. It’s brilliance, sparkle, and hardness makes it identical to the diamond. In terms of sustainability and ethicality, our Moissanite exceeds that of the Diamond. Possessing compelling traits of being conflict-free and ethically sourced and developed, the Moissanite exerts a lower degree of impact to the environment and your finances. 

Moissanite is composed of 50% carbon and 50% silicate and has a hardness of 9.25 on the Moh scale. This separates it from other diamond simulants that are composed of high carbon diamond replacements with lower hardness rating of 7.5-8.

Find out more about Moissanite.

No, due to its refractive index of 2.65 it holds an even more brilliant sparkle than the diamond, emitting a rainbow-like glow which is accentuated under the light. The diamond sparkles differently with colorless  than a moissanite 

The Moissanite is an extremely durable gemstone that withstands the test of time. It’s shine and sparkle continues to persist over the years, without traces of dulling or cloudiness. 

At LeCaine Gems, we uphold the highest standards in the creation of all our jewellery pieces. Our industry professionals ensure that our lab-grown Moissanite passes the diamond tester and meets the criterias that are established. At LeCaine Gems, we handle our Moissanite exclusively with Grades D and E which are the highest on the colour scale, to present our customers with extraordinary white or colourless options. 

Watch our IGTV video to find out more about our Moissanite. 

Given its identical physical traits, the Moissanite bears a great resemblance to the diamond, making it difficult to differentiate between the two for the layman. This is also highly dependent on the cut of Moissanite, which makes ours stand out among others.  

There is no resale value for Moissanite nor for lab grown diamonds and gems at this point in time. However, the Moissanite’s popularity has been growing steadily over the years. An increasing demand for it can be witnessed in the jewellery market today.  

No, natural Moissanite is an extremely rare mineral. At LeCaine Gems, we use our in-house lab-created Moissanite to bring you premium quality jewellery pieces that are crafted by sustainable and ethical means. Lab-created Moissanite gemstones allow for greater versatility and flexibility to better accommodate your jewellery preferences in terms of the gemstones’ cut and shape. 

Our Moissanites are certified by third party labs and guaranteed by LeCaine Gems. We do not carry Supernova, Forever One or Charles & Colvard.

Yes we do. Apart from Moissanite, we offer Lab-grown Diamonds as another affordable alternative to natural Diamonds. Lab-grown diamonds are real diamonds that are created in labs, this makes it distinct from natural diamonds which are extracted through mining. 

For more information, visit our Lab-grown Diamond page.

The lab-grown diamonds are a closer alternative to natural diamonds as compared to Moissanite. Moissanite is made up of 50% carbon and 50% silicate, whereas lab-grown diamonds are made 100% the same as the natural diamond in terms of its physical properties. Lab-grown diamonds are also more expensive than Moissanite. 

As you can see, a Moissanite stone is a much cheaper and more ethical choice than a Diamond. Not only do the two have very similar properties, but Moissanite is also more environmentally friendly. If you are looking for an affordable alternative to a Diamond, visit our store today.

Certainly! At LeCaine, we understand theimportance of personalization, and we're thrilled to inform you that you canincorporate lab-grown melee diamonds into your custom moissanite engagementring. Our options allow you to add a touch of brilliance and uniqueness to yourdesign, creating a stunning and meaningful piece that reflects your style andpreferences.

Our expert craftspeople are skilled in seamlesslyintegrating different stones, ensuring that your custom moissanite engagement ring exceeds your expectations. Feel free todiscuss your specific preferences with our design team by visiting our Contact Us page, and we'll work together to create the perfect,one-of-a-kind ring for your special occasion. Customize your engagement ringwith the sparkle of lab-grown melee diamonds at LeCaine!

Tennis bracelets often come with a higherprice tag due to the incorporation of numerous high-quality diamonds spanningthe entire length of the bracelet. Precious metals like 18K gold or platinumare intricately linked to these diamonds. The size of the diamonds typicallyinfluences the overall cost of the bracelet. Some tennis bracelets may alsofeature other precious gemstones, such as rubies, sapphires, or emeralds,adding to their overall value and allure. 

At LeCaine, we offer a fantastic alternative with ourmoissanite tennis bracelets, providing an elegant option at a fraction of theprice without compromising design and beauty. Our custom diamond tennis bracelets may also containlab-grown diamonds chemically and physically identical to more expensivenatural diamonds. Explore our collection and discover the perfect blend ofaffordability and sophistication with LeCaine.

Absolutely! At LeCaine, we take pride in offering lab-grown diamonds of the highest quality, and each of our diamonds comes with certification from the renowned International Gemological Institute (IGI) or Gemological Institute of America(GIA). This certification ensures that your diamond meets the highest cut, color, clarity, and carat weight standards.

Rest assured, when you choose a lab-grown diamond from LeCaine, you not only get a stunning and ethical gemstone, but you also receive quality assurance through the reputable certification provided by IGI and GIA. We are committed to transparency and delivering excellence in every aspect of your diamond purchase.

Yes! LeCaine offers loose lab-grown diamonds for sale. However, we also take pride in our designs, exquisite craftsmanship and specialize in creating stunning lab-grown diamond rings, bracelets, earrings, and other pieces. We focus on delivering finely crafted and unique jewelry items that showcase the beauty of lab-grown diamonds in various settings. Feel free to explore our curated collection to discover the perfect piece to suit your style and preferences.

Moissanite, a gemstone discovered by French chemist Henri Moissan in 1893, has gained popularity for its remarkable properties, making it a sought-after choice for jewelry, particularly engagement rings. Notable for its exceptional brilliance, moissanite boasts a higher refractive index than diamond and other gemstones, resulting in a dazzling sparkle often likened to fireworks or disco balls. Additionally, its high dispersion value contributes to a vibrant display of colors, enhancing its overall beauty. The gemstone's durability is another advantage, with a hardness rating slightly lower than diamond but still surpassing most other gemstones, ensuring resistance to scratches and daily wear.

Affordability is a significant factor in favor of moissanite, offering a cost-effective alternative to diamonds. Its various shapes and sizes produce a wide range of options at a fraction of the cost. Despite these advantages, moissanite faces drawbacks, such as its lack of rarity as a lab-created gemstone, potential color variations, and social perceptions that may label it as a diamond substitute. Ultimately, whether moissanite rings are worth it depends on individual preferences and values, making it crucial for buyers to conduct thorough research and comparisons with other options in the market.

To make an informed decision, potential buyers are encouraged to explore moissanite options in person, read customer reviews, and consult reputable jewelers, such as LeCaine Gems, or online platforms, like our website. Personal taste should guide the choice of a ring, emphasizing the importance of selecting a piece that aligns with one's style, preferences, and sentiment, regardless of societal perceptions or expectations. Our moissanite rings present an attractive and affordable option for those seeking a beautiful and enduring ring, offering a personalized symbol of love and commitment.

If your country of residence is Singapore, you can opt for split payment methods which allow you to purchase now and make payments later via installments, across a period of 3 months. LeCaine Gems partners with FavePayLater, Shopback(formerly known Hoolah), Atome and Pace to offer customers secure and interest-free installment plans for any jewellery purchased from us.
Additional with GrabPayLater with a 4-months installment plan.
When checking out, you may select any of these options, follow the steps and complete the verification and approval process. Final approval is subjected to  confirmation by Hoolah and Atome. Once approved, your order will be processed. 

To find out more, visit Shop Back, Atome and Pace and GrabPayLater for more information.

Jewelers can use different tests and tools to determine if a diamond is lab-grown or natural. One common method involves using a DiamondView tester, which looks at the fluorescence of the diamond to reveal patterns that can indicate its origin.

Additionally, many jewelers collaborate with accredited diamond grading labs that offer detailed reports. These reports assess the diamond's quality and explicitly state whether it is natural or lab-grown. These labs use strict testing procedures and scientific analysis to validate the authenticity and origin of diamonds.

By combining these methods and working with reliable sources, jewelers can confidently determine whether a diamond is lab-grown or natural. This ensures that consumers get accurate information about the diamonds they buy, promoting transparency and trust in the jewelry industry.

Purchasing lab-grown diamonds is considered a safe and ethical choice for those looking for an alternative to natural diamonds. These diamonds, cultivated in laboratories rather than extracted from the earth, come with the assurance of being conflict-free and environmentally sustainable. This is a significant advantage, as it eliminates the ethical concerns connected with mined diamonds, particularly the issue of conflict diamonds (or what are popularly known as "blood diamonds") that fund armed conflicts.

Lab-grown diamonds contribute to environmental conservation by reducing the environmental impact of traditional diamond mining. The process of creating these diamonds in a controlled lab environment typically requires less energy and generates lower carbon emissions compared to the extraction process of natural diamonds. As a result, choosing lab-grown diamonds aligns with environmentally conscious practices.

However, it's important to note that lab-grown diamonds are not the sole option for those seeking conflict-free choices. The majority of diamonds available in today's market adhere to the Kimberley Process, an international certification scheme established to prevent the entry of conflict diamonds into the market. Diamonds mined in Canada, for instance, are often regarded as both conflict-free and environmentally friendly due to stringent mining regulations and ethical practices.

Ultimately, whether it's lab-grown or naturally mined diamonds, consumers have various options to make ethically sound choices. The key lies in being well-informed about the origin of the diamonds and ensuring that the chosen option aligns with individual values regarding ethical and environmental considerations.

Yes, you can shower with moissanite earrings. Moissanite is a tough and durable gemstone suitable for everyday wear, including exposure to water. However, removing them before showering is recommended to prevent residue buildup from shampoos and soaps, which can dull the stones over time. Additionally, there's a risk of damaging the stones if they accidentally hit or knock against hard surfaces in the bathroom. While removing them before showering may seem like a hassle, it's best for maintaining their cleanliness and longevity. If you prefer to leave them on, clean them regularly to prevent buildup.

Yes, lab-grown diamonds will pass inspection with a diamond tester. This is because they possess the same carbon composition as natural diamonds, resulting in similar thermal conductivity. Lab-grown diamonds yield positive results when subjected to a diamond tester because their physical and chemical properties are identical to natural diamonds.

However, it's worth noting that in some instances, lab-grown diamonds may contain lower nitrogen levels than natural diamonds. In such cases, the results from the tester might be negative. Nonetheless, this doesn't indicate that the diamond is fake. Regardless of the outcome, it's essential to understand that lab-grown diamonds exhibit chemical, physical, and optical characteristics akin to those of earth-mined diamonds.

No, lab-grown diamonds are typically 60% to 90% less expensive than natural diamonds. This significant price difference is attributed to the more efficient and cost-effective process of creating lab diamonds compared to mining natural ones. Generally, the larger the carat weight, the greater the price disparity between an otherwise identical natural and lab-grown diamond.

Lab-grown diamonds are considered a sustainable alternative for several reasons:

• Environmental Impact: Mining natural diamonds involves significant land disturbance, habitat destruction, and energy consumption. In contrast, lab-grown diamonds are produced in controlled environments using minimal energy and water, resulting in a significantly lower environmental footprint.
• Reduced Carbon Emissions: Mining and transporting natural diamonds contribute to greenhouse gas emissions. Opting for lab-grown diamonds, which require less energy and transportation, greatly reduces the carbon footprint associated with diamond production.
• Ethical Considerations: The diamond mining industry has faced scrutiny regarding human rights abuses, including exploitative labor practices and conflicts associated with "blood" or "conflict" diamonds. Lab-grown diamonds offer consumers a transparent and ethically sound alternative, as they are not associated with these issues.
• Conservation of Natural Resources: Mining natural diamonds requires the extraction of vast amounts of ore, leading to the depletion of natural resources. In contrast, lab-grown diamonds are produced using minimal carbon and do not deplete natural resources.

To learn more about why lab-grown diamonds are an excellent sustainable alternative, visit our article.

Yes! Lab-grown diamonds are available in various colors, like blue, gray, black, and orange. During the Chemical Vapor Deposition (CVD) process, a carefully formulated gas mixture is introduced into the reactor. By applying specific treatments at the end of the growth cyclescientists can cultivate a dazzling array of diamond colors.

Yes! Moissanite can exhibit a wide array of colors, including a green hue. Aside from green, moissanite can also be produced in other colors, such as gray, gold, brown, blue, pink, purple, and yellow. It can be produced in these colors through high-pressure, high-temperature (HPHT) treatment. Fine adjustments allow the manufacturer to satisfy diverse consumer preferences and provide different colors to fit all jewelry styles and designs.

Yes! Moissanite is known for having sparkle and brilliance superior to diamonds of a similar color. However, only high-quality manufactured grey moissanite has the same brilliance found in rare natural moissanite. LeCaine has access to the latest manufacturing techniques that result in brilliant grey moissanite stones.

LeCaine produces Moissanites that don’t experience fading and have stable and more permanent colors, unlike other companies that use a coating on moissanite, which fades.

Yes! Lab-created sapphires have value because of the rising trend in consumers' preference for sustainable, environment-friendly, and ethical products. The carbon footprint created by lab-created sapphires is much smaller than mining them.

Lab-grown diamonds are slightly harder than moissanite. Like their naturally mined counterparts, lab-grown diamonds rank a ten on the Mohs hardness scale, while moissanite is a 9.25. What does this mean for moissanite? Moissanite is still remarkably hard and is much harder than several popular gemstones, such as rubies (9) and emeralds (7.5 to 8).

However, despite their hardness, it is still necessary to care for your lab-grown diamond and moissanite jewelry to avoid damaging it. This includes storing them separately to prevent scratches from other hard items like house keys. It is also vital to clean them with gentle cleansers and a soft cloth, not abrasive materials.

Between moissanite and diamond of the same cut, moissanite is often described as "sparklier" because of its higher dispersion, which causes light to split into a rainbow of colors. Many people consider moissanite to have more "fire" than diamonds.

Yes! Moissanite, as well as lab-grown diamonds, can be resized and repaired using standard jewelry techniques.

No. Regardless of their origin (South Sea pearls, freshwater pearls, Tahitian pearls, etc.), they have a Mohs scale hardness between 2.5 and 4.5. Akoya pearls are prized for their luster, color, and shape, and not because of their relative hardness. Owning pearls, including Akoya, means taking immense caution to ensure they are free from scratches and damage.

You can view our jewellery collections on our webstore. To make a purchase, select the item, select the options to indicate your ring size, band width, height setting etc and add it to the cart. To complete the transaction, follow the steps displayed on the screen and check out using our secure payment gateway. For customized designs that are not available on the webstore, you can contact us or book a appointment to visit us at our retail store located at 9 Raffles Boulevard, Millenia Walk #01-32, Singapore 039596. We will assist you in achieving your dream jewellery by discussing your ideal design, ring size and preferred gem cut and shape. Upon confirmation of the design details, a payment link will be sent to you via our website to ensure a secure checkout and payment process.

For both our online and retail store, we accept payment from all major credit cards such as Visa, Mastercards, and American Express and Paypal. You can also make payments using Shop Back, Atome or Pace, which offer interest-free, 3-months installment payment schemes.
With Grab Pay Later having a 4-months installment plan! These 4 payment services provide safe and secure transactions, enabling customers to make purchases now and make payment later. These payment services are made available to you at the checkout point.

Yes it is safe to order from lecaine.com. LeCaine Gems uses Secure Socket Layers (SSL) which ensures that your personal information and privacy are protected by means of a secure checkout. We do retain any card information on our website. You can be assured that your personal information is kept 100% private and confidential. You will also not be charged for the usage of the payment services.

All our jewellery pieces are accompanied by an Authenticity Certificate and a Payment Receipt. For Moissanite jewelry pieces, a unique serial number will be inscribed into the Moissanite. The Authenticity Certificate and unique serial numbers serve to verify the authenticity of the jewellery, ensuring that said product is 100% genuine. The Payment Receipt details the jewellery’s physical properties and its constituent materials, including information pertaining to the type of metal used, the gemstone’s carat weight, cut, clarity and colour.

Yes, we do not mass manufacture our jewellery pieces. All orders are processed at the point of purchase. You may view the designs that are available on our webstore or physical retail store, and customize your selected item according to your requirements.

Yes, you can browse our collection of ready-made designs that are available. It takes 2 to 3 working days for your ready made order to be delivered to you in Singapore and 5 to 7 working days internationally.

Custom-made designs are personal and unique to your preferences, and can eventually become an heirloom. Custom designed engagement rings or wedding bands take the demonstration of your love story one step farther. We believe and see great value in the stories that are created in the making of your personalised ring. We provide customization services which allows us to tailor to your jewellery preferences and create your ideal design. With customization, you decide what constitutes your ring. From the type and design of the gemstone, to its setting and style, a vast array of options and endless possibilities awaits you here at LeCaine Gems. We also offer complimentary engraving services where you can imprint words onto your ring, according to your preferred style. 

At LeCaine Gems, we devote ourselves to creating the perfect jewellery to suit your requests. Allow us to be a part of your story, contact us at: contact@lecaine.com or give us a call at: +65 8020 0353. You can find testimonials by our valued customers who embarked on their bespoke jewellery experience with us  here.

 In such an instance, it will be counted as a customised order. Please contact us at contact@lecaine.com or whatsapp +65 8020 0353 to arrange for an appointment with our designer to discuss the possible options that are available.

If you require assistance with placing an order online, you can contact us directly via Whatsapp by clicking on the icon located at the bottom corner of the screen. You will receive a response at the earliest available time.

For queries related to an existing order, you may send an email to contact@lecaine.com, detailing your concerns. Please state your order number and enquiry in the subject so that we can better assist you.

At LeCaine Gems, you do not have to worry about getting the wrong ring size. You can refer to our Ring Size Chart for a precise reference when shopping for your rings online. We invite you to book a consultation with us to better understand what ring size suits you best, we are always happy to advise you and clarify any doubts you may have.

As all our jewellery are custom-made, please allow a 3 to 4 weeks preparation duration from the date of purchase for the designs you see on our webstore. For jewellery pieces with coloured gemstones, and intricate designs, preparation duration will take a longer time of 6 to 8 weeks. When you make your purchase online, you will be notified of the estimated production time frame when placing your order.  Once the product is ready, a tracking reference containing details on the expected date of arrival will be sent to you. Worldwide shipping takes 3 to 5 days. Please note that shipping duration may vary, as subjected to peak periods and holidays. *In addition, due to the COVID-19 pandemic, production and shipping duration may be affected due to existing restrictions and measures in place. Please check our COVID-19 updates  for more information regarding shipping and preparation of orders.

All purchases made at LeCaine Gems are entitled to worldwide shipping, with no minimum spending amount. For international shipping (locations outside of Singapore), please note that a shipping fee will be incurred for items priced below S$450. Once your order has been dispatched, you will be notified of your order’s tracking information.

This is collected by the courier companies; the amount payable varies according to the local import tax rates. Once your order arrives in your country, you will be notified by the courier regarding the fees collection (if any). Please note that customers are liable to pay for any additional charges of taxes and duties which may apply as subjected to their country of residence.

Yes, you can arrange shipping to an alternative address as long as you indicate the name and address of the intended recipient. As a verified buyer, your credit card and billing address will be authenticated to prevent fraudulent purchases.

Yes, all orders are tracked and insured during the delivery process. All deliveries require a valid signature from the recipient upon delivery. This ensures that your order has been delivered successfully and to the intended recipient.

Yes! Please follow the following guidelines to ensure that your piece is safe and will be repaired or replaced on time:

Contact LeCaine Directly:

• Inquire about specific shipping procedures: Depending on your location, there may be preferred shipping carriers or specific instructions for international shipments.
• Request a shipping label or packing instructions: This will streamline the process and ensure your piece is properly packaged for safe transit.
• Discuss insurance options: LeCaine may offer insurance for the shipment, or you might need to purchase additional coverage.

Choose a Reliable International Shipping Carrier:

• Research reputable carriers: Consider options like FedEx, UPS, or DHL.
• Compare shipping rates and transit times: Select the best choice of shipping rates and transit times based on your budget and timeline.
• Pack your piece securely: Use sturdy packaging materials like bubble wrap and a rigid box.
• Declare the item accurately: Be honest about the item's value and purpose to avoid customs issues.

Consider Insurance:

Purchase additional insurance: This will protect your piece in case of loss or damage during transit.   

Check your credit card or homeowner's insurance: Some policies may cover items shipped for repairs.

• Track Your Shipment:
• Use the tracking number provided by the shipping carrier: Monitor your shipment's progress online.   
• Be prepared for potential customs delays: International shipments may be subject to customs inspections.   

By following these steps and communicating effectively with LeCaine, you can ensure a smooth and secure shipping process for your piece.

All customers are entitled to a ONE time complimentary resizing service (terms and conditions apply). This complimentary service excludes Kylie Rings (dainty ring) collection. 

- For simple or plain ring designs, we offer a free one time resizing for up to 2 sizes. Resizing of any sizes exceeding this number will be charged at S$200.

- For ring designs with multiple gemstones, we offer a free one time resizing for up to 1 size. Resizing of any sizes exceeding this number will be charged at S$300.

*Please note that complimentary services are available only for online orders, not inclusive of sale items or orders made using promo codes. Any prior engraving may be polished off during resizing, a new engraving service will be chargeable at S$50 per piece and S$88 for 2. Each ring is entitled to a ONE time free resizing.

To have your ring resized, please contact us and provide us with the details of your ring and we will advise you on the cost and procedure accordingly.

In cases where the rings cannot be resized due to special designs involving the number of gems set into the ring casing, such as eternity rings, tension rings, etc, you will be informed at the point of your custom-made request.

No. As long as customers have not used their free one time resizing service, they remain entitled to use it. If they have done so previously, additional costs will be incurred for subsequent resizing.

- For simple or plain ring designs, resizing up to 2 sizes is chargeable at S$50. Resizing of any sizes exceeding this number will be charged at S$200.

- For ring designs with multiple gemstones, resizing up to 1 size is chargeable at S$80. Resizing of any sizes exceeding this number will be charged at S$300.

We offer complimentary engraving services (maximum of 12 characters, including spacing and no symbols), when customers purchase our wedding bands and engagement rings. Please note that engravings will be removed during ring resizing. Any engraving after the ring has been resized is chargeable at S$50 per piece and S$88 for 2 pieces.

LeCaine Gems ensures that all jewellery sold are new and not display sets, rejects or second-hand items. As such, we adhere to a strict policy of not accepting returns of custom or made to order jewellery. We do not issue refunds as all rings are custom-made at the point of purchase. Instead, we allow customers to exchange or replace their order with another item (terms and conditions apply), should the received design vary from what they had ordered. Exchange is only applicable within 7 days. Customers should ensure that the jewellery must not have been worn or used. Customers are required to present the Authenticity Certificate and Payment Receipt issued for all exchanges. LeCaine Gems reserves the right to inspect the condition and reject any returns deemed as used or worn. For hygiene purposes, earrings are strictly non-exchangeable and we do not allow customers to try them on before making a purchase.

We are currently using third party certification for all our Moissanite gemstones and IGI certification for our lab-grown diamonds.

Our limited lifetime warranty guarantees the authenticity of our Gold metal and Moissanite which passes the diamond tester. At LeCaine Gems, we source for the highest quality gems and work with a team of professional craftsmen to create your desired jewellery. All orders are properly inspected before they are shipped to you. You may request for images or a video of your jewellery before they are shipped to you. This way, you can be assured that your order is in good condition and free from defects at the time of delivery. We also offer free prong tightening, re-polishing, and cleaning services. 

Our limited lifetime warranty does not cover incidental damage from chipping and breakage. If our warranty does not cover the services you wish to engage in for your jewellery, we welcome you to mail it back to us or visit our retail store for an appraisal. You will be notified of any additional charges that may apply for such services. 

Visit our warranty to read more.

Yes, our return policy applies to purchases made both within and outside Singapore. We strive to ensure customer satisfaction regardless of location. If you have any questions or concerns about returning your purchase, please don't hesitate to contact our customer service team for assistance.